1)The Tour guide was overly stressed through out the Trip.This caused her to loose patience fairly quickly with her customers.
2)The tour guide definitely needs to improve her language and communication skills in English. Due to her lack o..f skills, multiple times through out the trip many individuals felt targeted and as if Racial remarks were made.This was pointed to her many times to mind her language and not to be racial in her remarks and comments.
3) Hotels selected for the Trip were also below standard. many basic amenities were missing such as Unclean washrooms,Dirty Towels and uncomfortable beds.
4) During the entire journey the Lunch and dinner locations selected were bias to one specific community.This information was totally missing at the time of booking.It is important to keep all customers and dietary restrictions in mind when choosing eatery locations.
OVERALL EXPERIENCE OF THIS TRIP WAS VERY BAD. WILL NEVER RECOMMEND OUR FRIENDS TO GO FOR THIS TOURSRead full review
Because, the tour is not what we expected, traveling 4.5 hours from one place to stay there barely 30 minutes, and then traveling again 4.5 hours to go to the hotel, definitely that's not the definition of a tour, our tour guide of the firs..t 3 days, was excellent but then you pass us to a different "guide" and was a horrible service. Definitely not worth the money, and the food service is very bad, only Chinese food options, not everyone likes Chinese, and the day of the train tour, our lunch was cold. The only good thing was the landscaping, good pictures but not enough time to enjoy the place and more than 8 hours traveling is just something very stupid.!Read full review
By: Daniele Schacca | Sun Oct 06, 2019 at 01.26 AM
Brian Montgomery was the best tour guide ever!!! I would love to book another tour with him and not my other tour guide. The drivers need to relax more and stop driving aggressively
we have taken several package tours with Tours4fun. In all our previous tours we enjoyed. the tour guides and bus drivers were excellent. In this tour also the bus driver was very efficient and great. But some how the tour guide was not to ..the standards of Tours4fun. In many occasions he was very rude and was community oriented than being customer oriented. Its up to the company to take car of this issue. We am worried to plan my next trip, probably might bump in to the same guide.Read full review
By: Saurabh Chaubal | Wed Oct 02, 2019 at 03.11 AM
The tour was very well organised. The schedule is quite hectic as it starts early but it is required to cover the long distances and the attractions within those days. The manager Ryan was simply fantastic as he was very accommodative while.. ensuring that the schedule was timely followed. The communication was in English and Mandarin with no problems at all. The hotels selected were also very nice. Would highly recommend this tour - excellent value for koney. Have booked another tour through tours4fun at vancouver starting this Friday and expect a similar standard of service.
Just some info for people travelling with small kids - we were advised to carry the car seat for our little daughter who is 2 years old but it could not be used since the bus did not have the belt to hold the car seat.Read full review
1. Tour was outsourced to another company , which was not known.
2. After accepting booking for 25 th it was cancelled and had to be done on 26 th which was possible but inconvenient
3. Guide and driver said that money collected as tips ac..tually had to be returned to the company and thus asked for more tips from people.
4. While actual charges for admissions for senior citizens and children were less , same charges were taken for all.Cheating ? Not acceptable.
5. Co passengers said that the food arranged was not good. Based on reviews we did not take it.
6. Passengers must be taken to the hotels early before dinner as many don't take dinner and get less time to sleep
7.Hot water for making tea was not provided at the hotels which had coffee makers only.Read full review
The first and last hotels were not up to standard, washroom smell. The last hotel breakfast was given in a brown paper bag, 2 white slice of bread no butter, an orange which was rotten and a cheap box juice. I felt like a beggar...
Tour was good not to bad. Accommodation is good. Its the discomfort we had because we are not allowed yo use the bus washroom and we have to hold our pee for 2- 3 hrs travel till we reach our next stop/destination. Need to improve food ..selectikns. Chinese buffet for lunch and dinner in same day. Last lunch we had was very bad. Other than that everything is ok.Read full review