The tour was good on the whole. We were not very happy with the guide. He made some snide remarks when a certain group including us said that we were not interested in seeing the bull fighting arena at Ronda & when we did not want to go for.. the Flamenco dance & dinner as we had already done that in Barcelona. We are vegetarians so had no interest in taking the meal offer. A guide should not make embarrassing remarks & hurt the sentiments. After all its optional & he /she has no right to make anyone feel otherwise. Generally we were not happy. Then he did not take us to Balem Tower at Lisbon. We did ask him & he replied in the negative. So we took a hurried walk to the tower on our own. The itinerary should be fulfilled at all cost.
The bus was comfortable & the hotels too. We wish the hotels were ner the city so that it would be easy to find food.
I can recommend you to others but these things should be taken care of. On the whole we were satisfied.
Thank You.Read full review
I want to acknowledge my tour guides from the 5 day Rocky Mountain Tour.
Yifu and Victor were the guide/driver for the Jasper portion.
Lisa for Day #1 of Banff.
Yifu for Day #2 of Banff.
Each was excellent in the care they provided for me a..nd those on my tour.
Please acknowledge their excellent care and service.
Thank you!Read full review
We saw a lot of great things, the best in all the cities. We travelled long distances. The bus drivers were smooth drivers making the travel very comfortable. There were extras to pay for certain things but I imagine the tour would have bee..n more expensive if these were included. This type of tour is perfect if you want to see as much as possible without having to walk around a lot.Read full review
Ben our guide was very informative, the bus driver Vern was always professional but so helpful and quite funny.
The activities were smoothly run and highlights. All hotel rooms were clean, and spacious. The first an last day were long driv..ing days but necessary.Read full review
Tour guide is very unprofessional. Found out that she was sleeping with one of the male travellers in our group. She is interested only to party with the younger travellers. She gives NO notice to the older ladies, who could not cope with t..he group walking, despite she is called upon. She has no local knowledge. She will google about the place as the bus is approaching ,& then read the information from her handphone. She can not speak any of the local language and is dependent on the driver to get us thru the various borders. She is not organised and frankly should not be a tour guide.
Please see attached feedback form, which I have completed for Expat Explorer. Hope this form finds its way back to the compsny.Read full review
By: Yasmin Soberanes | Sun Jun 23, 2019 at 07.49 PM
xcellent tour!,
the tour guide makes it very smooth and nicer. Our tour guide, kris zhang was very responsible, professional, helpful and kind all the time. Also, was very professional. Our hotel accommodation was more than expected, n..ice room The tour accomplish all they promoted at web page. Definitely I recommend it!Read full review
It was good but there were some communication issues. There was a 40min delay during a morning pick up at my hotel, without any communication, which is nerve wrecking. The email conversation during the reservation could also have been more ..efficient, e.g when agreeing the drop off location.Read full review
Vicky and Evan was an amazing tour guid. Evan was an smooth driver with the perfect speeding. Vicky did an outstanding job showing the country and explaining the history. GREAT SERVICE overall!!!!!!
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
First day, the pick up from airport was late.
Second day, the pick up from hotel to half day city tour also late.
The explanation and detail mostly mandarin.