Tourguide & driver...Mr. Jia Ming Li is professional,friendly,courteous & knowledgeable with history of Alberta Province,Calgary City,Banff City,National Park,all tour spots & current events of Canada.
He deserve recognition from the Compa..ny. Job was well done Read full review
Decent accommodation at Calgary for the prices charged, although they were located near the Airport and hence moving around the city was a bit difficult. But we still managed.
However the tour bus service was good being spacious and comfor..table. Our tour guides were also nice people.
Regular snack and loo breaks were provided. Although, a bit of extra time could have been provided at some places like Johnston Canyon, for example.
The money charged in cash by the guides, at the end of everyday in the name of tip/service fee is a bit ridiculous - as we can't find a proper reason why it would be mandatory and not included in the total package price paid upfront.Read full review
By: Paulette Martin | Thu Jun 06, 2019 at 11.53 AM
I thought the tour was very enjoyable and Carrie and Danny spoke excellent English I did not feel awkward in any way as it was mainly Chinese guest. The first evening the food was just ok, but the meals there after was delicious, and great ..choice. Great choice of hotel, had no choice 4 breakfast . Over all a great experienceRead full review
86% Fabulous tour guides and marvellous views. but.. fair CS
By: Belle Wong | Thu Jun 06, 2019 at 03.36 AM
I booked the tours as a solo traveller.
I was disappointed with the customer service ... they emailed me about the pickup and dropoff details. I had answered them twice about preferring a dropoff in Banff instead of the airport. However,.. the tour guide was not informed.
Let's think about the tour. They sent a different tour guide every day, so the service charge was paid at the end of every single day. They delivered the tour bilingually, in Mandarin and English. That helped me to build up some vocabulary.
Lisa who was the guide took me to Banff took excellent care of me at each location. She told me that it was because I was the only one in my group. Thanks for her thoughtfulness. On my second day, 浩南, another guide, gave us facts and interesting stories during the ride. I was curious about wildlife and asked him many weird questions, for example, would the decline of wolf influence the bear population... I didn't expect a tour guide could answer. However, he did respond to them all patiently with the detailed explanation. He is a brilliant guy.
Likewise, Jasper park was led by a cute guide, Sylvia. She is a detail-minded and well-prepared person. The night before, she sent us a text message about the weather, advice and meetup time. I sat in the front and noticed the notes and plans she did for this tour. She is also very kind and friendly to us.
I have been to more than 20 countries and joined numerous local tours. This tour surprised me by the wonderful tour guides. I would highly recommend this tour if you have the desire to see great sceneries and have incredible tour experience.Read full review
By: Santhiapillai GNANARAJAH | Wed Jun 05, 2019 at 08.47 PM
Value for money. Did online booking. The cost for simple change was expensive like change mobile number or pick up venue. Branch office staff hardly spoke or understood English. Itinerary sent didn’t have any specific like name of hotel e..ven at last minute. All buffet was ChineseRead full review
First day, the pick up from airport was late.
Second day, the pick up from hotel to half day city tour also late.
The explanation and detail mostly mandarin.
Great tour guide! Driver was also skillful, very little to no bumps felt on the road during the trip. Accommodations were also clean, and pleasant to stay in.
Review:
-need to have opportunity to take pictures outside Olympic stadium
-ide..ntify which attractions are disability accessible
-allow for more time at St. Joseph oratory
-must pre disclose price for lunches (that are included in the day's itinerary)- it's understood that meals are not mandatory.
Otherwise, enjoyed the trip with my family.Read full review
An Awesome experience!Awesome views!TheSea to Sky Gondola- Adventure by nature is Awesome.I really like everything in this trip. Jack our tour guide is very good.Very informative and knowledgeable.We highly recommend Jack! He's excellent..!Read full review
We thought the trip was a bit rushed, a lot of time spent on the bus. The tour guide and bus driver were really nice, kept the group on time etc. but the tour guide could have provided more information about each stop. I felt I learnt the b..ear minimum from each location. We did all the activities and food arrangements which we are glad we did because there didn't seem to be any alternatives if you did not want to participate on certain activities or eat in the locations chosen. The hotels where really nice but information about the hotels prior to the trip would have been nice e.g. 2nd hotel had a pool etc. And would have been nice to know this prior to getting there so we would have been prepared.Read full review