By: Serdar Faruk SOYLER | Tue Jul 09, 2019 at 02.11 AM
We have encountered two kind of Tour guide and busdriver.
You will understand what I mean when you read my comments.
Our tour guide Mr.Winter and bus driver Mr.Minic were excellent(7 days east Canada tour)
Only I did’nt like; Tours4fun d..irected me first day an hotel.The guide was not there.I had to contact with the tour guide.Another tourguide took us from the hotel following morning .And we went another place to join to main group.Our guide arranged a hotel on 05 July at the and of East Canada trip and following day we were transferred another group.I sent an E-mail your customer service related to this split and requested an explanation.I did’t have a proper response.
Also our tour guide Mr. Jerry Ma and bus driver for Niagara tour were not enough good.The tour guide was inexperienced.He could’nt controll the group.The driver was just about the sleep on the way back.He was driving un safe.
The bus just passed 100m away from my hotel on the way back to TORONTO airport.I kindly requested from our tourguide to drop off me there as I had 4 pieces luggage becauseoff overseas flight.His response was very strange.He told me that he couldnt pass my desire to driver and I had to tell mysellf my desire the driver.That was vey rough approach
My strong advise; please make detail explanation step by step your customer.The passenger has to know what he will experience.I digged to learn all details.
Any way thanks for everything.Read full review
It was great fun. Very well managed and well paced over the 4 days. Hotels were great (except Clarion), food was great.. Most importantly, we had a great tour guide (Lisa Rong) as well as a very courteous driver (Paul) with Westar. Lisa rea..lly went out of her way to take care of guests and some of our personal requests specially on the food menu. The driver Paul was very knowledgeable - he knew the mountains and lakes and certainly a great story teller.Read full review
Very good value for money... unbeatable price to have 2 nights of hotel and the tour included... great itinerary, but hence a very tight schedule/ but nothing that could be done about it. It was a great trip!
El tour esta hecho para personas asiáticas, con idioma diferente al Inglés, que fue el que se ofertó por parte de Ustedes.
Es necesario que aclaren a que personas va dirigido el tour, pues el que tomamos claramente tenía un perfil asiá..tico. Eso influye en el idioma, comidas, intereses, etc.Read full review
Our tour guide Renee is amazing. She shows concern specially to Seniors.
There should have been more choices of food. I know majority of your clients are Chinese but please take into consideration those who are not. Trip is fantastic but t..ime is constrained.Read full review
The tour guide was very ride during all the way! Once we arrived they asked us to buy a package for the food and attractions, if you don’t buy it, you will end up eating in Tim Hortons as the tour guide recommended for the 3 days, worst e..xperience ever! Never doing it again and not recommending it al all! Check trip advisor for comments before buying cheap treats like this oneRead full review
By: Paulo Villa Delgado | Sun Jul 07, 2019 at 01.09 AM
It's a tour that exposes you to a lot but the upfront price is untrue..you're forced to give tip (at an amount they e set for you already) at the beginning of the trip for the 3 days and forced to do minimum 4 tours. The tours are also over.. priced. I checked the prices of places were going and we would be getting group rate but we're getting charged for individual price and some a bit more. We also don't spend a lot of time at the tours that were paying for. Some of the hotel's also give breakfast probably but we left before breakfast was served which added another breakfast expense.
Also one option is given for some meals. A couple buffers are ok and others are just horrible. People who don't chose the buffets that are chosen by the tour guide have to fend for themselves.
The schedule was super rushed.and there is no itinerary given at the beginning of the trip. He tells you where you're going as the trip goes by. He also didn't like repeating things twice so watch out if you ask what time you're supposed to meet up again.
Overall, it's nice to see a lot in a few days but it's also important to enjoy the time and be given choices. It makes for happier customers!
Also if the prices are going to be forced upon you upon entering the bus, then might as well add all of those costs to the price and be upfront about what you really charge.Read full review